Refund and Returns Policy
Effective Date: August 27, 2024
Thank you for shopping at Selvaganapathysilks.com. We are committed to ensuring that you are satisfied with your purchase. Please review our policy below regarding returns for damaged products.
1. Returns for Damaged Products
- Eligibility: We only accept returns for products that arrive damaged. To be eligible for a return, the following conditions must be met:
- The product must be damaged upon arrival.
- You must provide clear, unaltered video evidence of the unboxing process showing the damage to the product.
- The product must be returned in its original packaging with the invoice included.
- We recommend contacting us as soon as possible, but no later than 3 days after receiving a damaged product, to initiate your return.
- Exclusions: We are not responsible for damage caused by improper washing, drying, or ironing of the dress.
2. Return Process
- Contact Us: To initiate a return for a damaged product, please contact us via email at support@selvaganapathysilks.com. Provide the following details in your email:
- Your order number
- A description of the damage
- A clear, unaltered video of the unboxing process
- A copy of the invoice
- Return Authorization: After reviewing your request, we will provide you with instructions on how to return the damaged item. All communications regarding returns must be made through the provided email address to ensure proper handling.
3. Refunds and Replacements
- Refunds: Refunds are not available for damaged products. Instead, we offer replacements for damaged items as per our policy.
- Replacement Process: Once we receive the returned item and verify the damage, we will process your replacement. Please allow up to 30 days for the replacement to be sent. Shipping charges associated with replacement items will be borne by the customer.
4. Non-Returnable Items
- Exceptions: We do not accept returns for products that are not damaged or for any other reasons. We are not responsible for damage caused by improper washing, drying, or ironing of the dress.
5. Order Cancellations
- Cancellation Policy: No cancellations are allowed once an order has been placed. Please review your order carefully before completing the purchase.
6. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Email: support@selvaganapathysilks.com
Address: Selvaganapathy Silks, Mettupalayam Road, opposite to City Union Bank, Annur-641653, Coimbatore (Dt), Tamil Nadu, India
Phone: +9180728 03388