Customer Service Policies
Effective Date: August 27, 2024
At Selvaganapathysilks.com, we are committed to providing excellent customer service. This document outlines our customer service policies to ensure that you have a clear understanding of how we handle various aspects of customer support.
1. Customer Support Availability
- Hours of Operation: Our customer support team is available from Monday to Saturday, 9:00 AM to 6:00 PM IST. We are closed on Sundays and national holidays.
- Response Time: We aim to respond to all inquiries within 24 hours during our business hours.
2. Handling Complaints and Issues
- Procedure: If you have a complaint or issue with your order, please contact us at support@selvaganapathysilks.com. Provide your order ID and a detailed description of the issue. We will review your concern and work to resolve it promptly.
- Escalation: If your issue is not resolved to your satisfaction, you may escalate the matter by requesting a review by a senior team member.
3. Order Tracking and Updates
- Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
- Tracking Issues: If you do not receive tracking information or if you experience issues with tracking your order, please contact us at support@selvaganapathysilks.com for assistance.
4. Support for Damaged or Incorrect Orders
- Reporting Issues: If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Provide your order ID and a clear unboxing video showing the condition of the item.
- Resolution: We will arrange for a replacement or, if a replacement is not possible, a refund as per our Return and Refund Policy. Please refer to our Return and Refund Policy for more details.
5. Customer Feedback
- Feedback and Suggestions: We value your feedback and suggestions to improve our services. Please send any comments or suggestions to support@selvaganapathysilks.com. We appreciate your input and strive to enhance your shopping experience.
6. Policy Changes
- Modifications: Selvaganapathysilks.com reserves the right to update these customer service policies at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our customer service practices.
7. Contact Us
For any questions or concerns related to our customer service policies, please contact us at:
Email: support@selvaganapathysilks.com
Phone: +9180728 03388
Address: Selvaganapathy Silks, Mettupalayam Road, opposite to City Union Bank, Annur-641653, Coimbatore (Dt), Tamil Nadu, India